What is your turnaround time?

Our standard turnaround time is 5–7 business days after payment and design approval. Large orders may require additional time.

Do you accept rush orders?

Yes! Rush orders may be available depending on our current workload. Additional fees may apply.

Do you provide the items?

For some products, customers may provide their own items. We can also source certain items upon request. Please inquire for details.

What is digitizing?

Digitizing is the process of converting your logo or artwork into a stitch file that embroidery machines can read. All new logos and custom designs require digitizing before embroidery can begin.

Is there a digitizing fee?

Yes. Digitizing fees vary based on the complexity of the design and are required for all new logos and custom artwork.

Can I use my business logo?

Absolutely! Simply upload your logo during the order process, and we’ll provide a quote for digitizing and embroidery.

What file types do you accept for logos?

We accept:

  • PNG

  • JPEG

  • PDF

  • SVG

  • AI

  • EPS

High-resolution files produce the best embroidery results.

Do you offer mockups before stitching?

Yes! A design proof or mockup may be provided for approval before production begins.

Can I choose my thread color?

Yes! We offer a variety of thread colors to match your vision and branding.

Do you offer bulk or business orders?

Yes! We specialize in business branding and offer embroidery services for uniforms, team apparel, corporate wear, and promotional items.

Do you accept customer-supplied items?

Yes. However, Stitched By Siisa is not responsible for manufacturer defects, damage, or replacement of customer-provided items.

What forms of payment do you accept?

We accept:

  • Cash

  • Card

  • Cash App

  • Apple Pay

  • Zelle

Do you require a deposit?

Yes. Deposits may be required for custom orders, bulk orders, and special-order items.

Are deposits refundable?

No. Deposits and digitizing fees are non-refundable because work begins immediately upon order approval.

Do you ship?

Yes! Shipping is available for customers outside of the Baton Rouge area. Shipping fees will apply.

Can I reorder a logo I’ve already had digitized?

Yes! Once your logo has been digitized and saved, future embroidery orders using the same design will not require another digitizing fee unless modifications are requested.

My Favorite FAQ to End With

Have a question that’s not listed?

We’re happy to help! Contact Stitched By Siisa and we’ll be glad to answer any questions about your custom embroidery project. 💛🧵✨

FAQs